Sweat behind
Frohlic Fair Trade Front-line

Small Shipment
Big Venture

A 60-kg shipment order
Took 9 days to be ACCEPTED
6 Emails to my shipper
8 Emails to courier CS in PH & HK
7 phone calls to PH & 3 to HK

SIGH SIGH SIGH SIGH
Muss das sein?*

Log Summary
28.12.2008
Courier local agent turned down request for freight collect shipment to be paid in HK
29.12.2008
FM instructed Shipper to contact courier main office (cf. similar case resolved earlier)
30.12.2008
Shipper forwarded my email to local agent to clarify
31.01.2008
FM requested Shipper to check with local agent again
02.01.2008
Shipper contacted courier again with no result
FM emailed to courier CS in PH & HK appealing for help
03.01.2008
Shipper contacted courier again
Courier accepted freight collect but requested Import Licence
FM emailed to clarify (as in previous case) no need for Import Licence (HK Customs)
04.01.2008
Courier requested Import Licence for HK Health Dept
FM emailed to clarify: no need for Import Licence for HK Health Dept either
05.01.2008
Shipper contacted courier again
Shipment finally collected and sent off
06.01.2008
Shipment did not make it for first Farmers’ Market Day 2008
07.01.2008
Shipment still not to be tracked online

*Does it have to be like this?